Return and Refund Policy

We want you to love what you wear. If something isn’t right, we’re here to help.

At Karmora, every piece is designed with intention, comfort, and mindful craftsmanship. Since many of our products are made-to-order, we work carefully to ensure the best quality and customer experience possible. Please read our refund and return policy below before placing an order.

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Order Cancellation Policy

We understand that plans can change. Orders may be cancelled within a limited time after placing the order.

Because many Karmora products are made-to-order, processing begins quickly to ensure timely delivery. Once production or shipping has started, cancellation requests may no longer be possible.

Please note:

• Customized or personalized items cannot usually be cancelled once production begins.
• To request a cancellation, contact us as soon as possible after placing your order.

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Return Eligibility

We gladly accept return or replacement requests under the following conditions:

• Product arrives damaged
• Wrong item received
• Incorrect size sent by mistake from our side
• Manufacturing defect or printing issue

To qualify for a return or exchange:

• Item must be unused
• Item must be unwashed
• Item must be in original packaging
• Return request must be submitted within 7 days of delivery

We may request clear photos of the item and packaging for verification purposes.

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Non-Returnable Items

To maintain product quality and hygiene standards, the following items are not eligible for returns or refunds:

• Worn or used products
• Washed garments
• Products damaged after delivery
• Size issues caused by incorrect customer selection
• Minor color differences due to screen or lighting variations
• Discounted or sale items (if applicable)

We encourage customers to carefully review the size chart before placing an order.

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Refund Process

Once your return request is approved and the product is inspected, we will notify you regarding the refund status.

If approved:

• Refunds are processed to the original payment method
• Processing time may take approximately 5–7 business days
• Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account

If your refund request does not meet the eligibility conditions, we may respectfully decline the request.

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Exchange Policy

Exchanges are available only for:

• Damaged items
• Incorrect items received
• Manufacturing defects

Exchange requests are subject to stock availability.

To request an exchange:

1. Contact our support team
2. Share your order number
3. Attach photos of the issue
4. Our team will guide you through the next steps

We aim to make the process simple, smooth, and stress-free.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

• Your order number
• Clear photos of the product
• Photos of the packaging

Our team will review the issue and provide a suitable resolution as quickly as possible.

We truly value your trust and will always try our best to make things right.

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Shipping Costs

Karmora covers return or replacement shipping costs only in cases where:

• The item is damaged
• The item is defective
• An incorrect item was sent

For all other situations, return shipping costs may be the customer’s responsibility.

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Contact Support

Need help with your order?
Our support team is always happy to assist you.

Support Email

karmora.store@gmail.com

Instagram

@karmora.store

Response Time

Usually within 24–48 hours

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Frequently Asked Questions

How long does shipping take?

Shipping timelines may vary depending on your location, but most orders are delivered within the estimated timeframe shown at checkout.

Can I cancel my order after placing it?

Yes, cancellations may be possible shortly after placing the order before production begins.

Do you offer refunds for size issues?

We currently do not offer refunds for incorrect size selection made by the customer. Please refer to the size guide before ordering.

What if my product arrives damaged?

Please contact us within 7 days of delivery with photos, and we’ll assist you with a replacement or resolution.

How do I track my order?

Once your order is shipped, tracking details will be shared via email or SMS.

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Mindful Fashion, Made With Intention

Thank you for supporting Karmora and being part of our mindful wellness community.
Every order supports independent creative expression, conscious design, and purposeful fashion.

✦ Wear Your Inner Energy ✦